At Maneway Horse Co we want your order to arrive safely and as smoothly as possible. Please review the information below before placing your order.

Processing Times

Orders are processed within the timeframe stated on the product page. Some items are made or prepared specifically for each order so processing times may vary by product.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping & Delivery

Delivery times vary depending on the destination, shipping carrier, and product. Estimated delivery dates are provided as a guide and are not guaranteed.

Please note that carrier delays, weather conditions, customs processing, holidays, or other circumstances outside our control may occasionally affect delivery times.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

International Orders

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Lost, Delayed, or Damaged Orders

If your order appears significantly delayed, arrives damaged, or you experience another delivery issue, please contact us so we can review the situation and assist you.

For information regarding returns, exchanges, or refunds, please see our Returns, Exchanges & Refunds Policy.

Questions?

Please contact us through our store's contact page, and we'll be happy to assist.