At Maneway Horse Co we want you to be happy with your purchase. If there is an issue with your order, please contact us, and we will do our best to assist you.

Returns

We accept eligible return requests within 30 days of delivery.

Items must be returned in their original condition, unused, unworn, and with any original packaging or tags where applicable. Proof of purchase may also be required.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Certain items, including personalized, custom-made, or made-to-order products, may not be eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order details and photos of the issue.

For other exchange requests, please contact us first, so we can confirm whether the item is eligible, and provide the appropriate next steps.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges and return shipping costs may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Need Help?

If you have any questions about a return, exchange, or refund, please contact us through our store's contact page or simply send us a message via live chat before sending anything back. We're happy to help.